CASE 1
CASE STUDY 1 INTERCULTURALITY Alejandro Anguiano, Francisco Pacheco, Magaly García, Lucia Mora, Armando Silva WHAT IS THE CASE ABOUT? It is about two co-workers, Rebecca and Abhinav. Rebecca is telling Abhinav that he must complete a customer service training for their employees by two weeks, initially, Abhinav thinks that is almost impossible to complete the training, but then, he ends to agree with Rebecca, then Rebecca ask him how’s it going and Abhinav tells her that it has been a lot of delays in the work, due to the Monsoons. Did Abhinav agree to the initial timeline requested by Rebecca? No, he initially says that the timeline Rebecca is requesting is a Little “aggressive”, so he doesn’t think he can complete the training. But then he ends to agree with her. What might Abhinav be thinking about Rebecca? Abhinav might thought that Rebecca was a little harsh with the deadline f...